FAQs

Can I purchase from USA, LLC if I am not a commercial user?

Absolutely. We want our residential customers to enjoy the same low prices and excellent service as our commercial customers.

How do you handle warranties?

Most items we sell come with a manufacturers warranty, and most issues are handled directly with the manufacturer and their service agencies. However, USA, LLC stands ready to assist with any product related problem you may have. We want you to be 100% satisfied with your shopping experience.

Do you charge sales tax?

We charge sales tax for Virginia orders only. If you or your organization resides in Virginia and are tax exempt, we will need to have a copy of your Tax Exempt Certificate on file prior to completion of your order.

Where will USA, LLC ship to?

We will ship to any street address in the continental United States. Sorry, no PO Boxes or APO/FPO boxes. PLEASE NOTE: Due to size, some items cannot be shipped to residential addresses. Please review your order at check out to insure you can receive your order at your address.

What shipping methods do you use?

We ship most items via UPS & Fed Ex Ground.

Where is the origin of shipping?

In order to keep our prices low, many items are shipped directly from the manufacturer to you. Our factories are located throughout the United States.

How quickly will I receive my order?

Our goal is to ship your order within 24 hours of placement, Monday through Friday. If you require an item by a specific date, please contact Customer Service at 888-843-0439 to determine if we can meet your need.

What if I need an item not shown in your web store?

Please contact us at 888-843-0439 from 8 AM to 5 PM Monday through Friday. We can most likely help you. We are constantly adding new items to our store and we’d love to hear from you.


Shop with Confidence
Commonwealth of Virginia Entities

Unitec Sales Associates is registered with the Commonwealth of Virginia as a SWaM and eVa vendor. Our SWaM Certification # is 666134. We can receive your orders over the eVa network or you may contact us at 1-888-843-0439 or via e-mail: Sales@UnitecSalesAssociates.com.